Refund Policy

Last updated: August 30, 2026

1. Pro Plan and Billing

wheniseeus offers a paid subscription plan ("Pro Plan") costing USD 4.99 per month, billed automatically and recurringly through PayPal on the anniversary date of each cycle, until you cancel your subscription.

2. 7-Day Refund Guarantee

This guarantee applies once per user, to the first charge of a new subscription. It does not apply to later renewals of a subscription already used beyond the guarantee period.

3. How to Request a Refund

To request a refund within the guarantee period:

1. Write to us at [email protected] from the email associated with your wheniseeus account.
2. Include the charge date and, if you have it handy, your PayPal subscription ID (visible in the App's "Subscription" section).
3. We will process your request within up to 5 business days, and the refund will be credited to the same payment method used, subject to PayPal's and your bank's processing times.

4. Cancelling Your Subscription

You can cancel your subscription at any time from the App's "Subscription" section or directly from your PayPal account. When you cancel:

• No new charges will be generated starting with the next billing cycle.
• You'll keep access to Pro features until the end of the period already paid for.
• Cancelling by itself does not generate an automatic refund of the current period, unless it falls within the guarantee described in section 2.

5. Renewals and Recurring Charges

By subscribing, you authorize PayPal to make automatic, recurring charges according to the plan's monthly cycle, until you cancel the subscription. We recommend cancelling at least 24 hours before the renewal date if you don't want to continue with the service.

6. Failed Payments and Disputes

If a renewal charge fails (for example, due to insufficient funds or an expired payment method), we may suspend access to Pro features until the payment is settled. If you open a dispute or chargeback directly with PayPal or your bank without contacting us first, we reserve the right to suspend your account while the conflict is resolved.

7. Exceptions and Misuse

We will not issue refunds in cases of fraudulent use, abuse of the Service, violation of the Terms and Conditions, or when a request is made outside the 7-day guarantee period without a justified cause (for example, a billing error on our part, which we will always resolve in your favor).

8. Contact

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